Stacy Nicole Home ships to the 48 contiguous states, Monday through Friday, excluding holidays. All orders are processed within 3-5 business days unless longer lead times are specified in a product's description. Processing times are in place regardless of how many shipping days are specified at the time of order. If the item you order has an unexpected delay, we will contact you directly.
Occasionally we are experience a high volume of orders, usually during holidays or sales, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via directly.
All orders ship out of Apex, North Carolina. We created flat rate zones for all states in the U.S. Depending on where you are, your flat rate will range from $7.50 to $15.50.
At Stacy Nicole Home, we offer free shipping on decor items for orders over $175. However, please note that certain exclusions apply to large, fragile, or heavy items such as lighting, artwork, furniture, wallpaper, rugs, hardware, and more. For select items, local pick-up is available as well. If you would like to learn more about our shipping exclusions below, feel free to read more on our website.
The shipping charges for your order will be calculated and shown at checkout with the exception to tile orders.
Occasionally, delivery delays can occur due to factors such as weather or holidays.
Free Shipping Exclusions:
Artwork, Wall Decor and Mirrors - All artwork, wall decor and mirrors orders have a minimum of a $35 shipping cost due to size and care in shipping. All large artwork, wall decor and mirrors orders require a minimum $200 shipping cost due to size, packaging, weight, and care in shipping.
Funiture - All furniture items requires a minimum of $200 shipping and handling fee. Single dining chair shipping is fee is $50 and 2 or more chairs is $200 (due to packaging).
Lighting - Select lighting requires a $20 - $200 shipping fee due to size and care in shipping.
Rugs - All rugs require a shipping cost. This cost ranges from $25 to $150 depending on size and/or weight.
Tile - All warehouse sale items are sold "as is" and are final sale. We strongly recommend that warehouse sale tile orders be picked up from our local warehouse between 8:00 am and 2:00 pm, Monday to Friday. Freight charges are calculated by the carrier per order.
Wallpaper- The pricing varies depending on the amount you order. If you're getting less than the minimum, there's a $75 fee attached to it.
Vanities - You'll pay $350 if you're in the Eastern or Central time zone, but it'll be $550 if you're in the Mountain or Pacific zone.
MISSING, STOLEN, OR DAMAGED SHIPMENT:
On rare occasions, transit damages to merchandise or manufacturing defects may occur. Therefore, we kindly ask you to thoroughly inspect your items upon delivery. This applies to all items shipped to a residence or receiving warehouse, as it is crucial to inspect them upon receipt. If your shipment incurs any damages or defects, please reach out to our customer service team within 48 hours of delivery for assistance. Please note that submissions made after 48 hours will be subject to review.
The majority of our decor products can be shipped within the country. For international orders, shipping costs will be added. It is the customer's responsibility to cover any import taxes, carrier fees, and customs declarations that may be applicable. Please note that for all international orders, there may be a slight delay in processing and delivery. We kindly ask for your understanding and allow a few extra days. Additionally, we regret to inform you that we do not offer international shipping for furniture at this time.
FURNITURE DELIVERIES:
Please make sure to always check the measurements of the furniture you are interested in before making a purchase. This includes measuring the piece itself as well as any entryways, doorways, staircases, and access points to ensure a smooth delivery of the items you plan to purchase. It is always the customer's responsibility to take measurements. Stacy Nicole Home cannot be held responsible if the piece does not fit in the buyer's home. Please keep in mind that furniture pieces are custom-made and therefore not eligible for returns or refunds.
Once your order is ready to ship, we will contact you to finalize a delivery window. Deliveries typically take place Monday through Friday between 9 am and 5 pm. Please note that rural areas may have limited routes, which could result in reduced delivery windows and potentially longer delivery times.
Most furniture and oversized items will be delivered to your room of choice; however, please note that it is not guaranteed. With white glove delivery, you can expect a dedicated delivery team to carefully place the items in the room of your choosing and also remove any packaging for your convenience. Please note that our white glove delivery service does not include the removal of any existing furniture. To ensure a smooth delivery, please make sure the space is prepared for the placement of your order before the delivery takes place. It is not the responsibility of the delivery carrier to move furniture that they are not delivering.
All items must be inspected upon delivery, and you must provide a signature upon receipt, including items delivered to receiving warehouses. It is your responsibility to inspect the merchandise prior to the departure of the delivery carrier. A bill of lading must be signed as confirmation that the order has been inspected and approved. Any damage discovered during inspection should be noted on the bill of lading. This document serves as proof to us, the carrier, and the manufacturer that the damage occurred during transit and not after delivery. This information is crucial for facilitating the return or replacement process. Failure to include this information may result in Stacy Nicole Home reviewing or rejecting such incidents. It is important to report any furniture damages within 24 hours of delivery.
TILE DELIVERIES:
Once you submit your order, please allow 1 to 3 business days for us to process it. After the order has been processed, you can either pick it up locally or have it shipped by a freight company.
All warehouse sale items are sold "as is" and are final sale. We strongly recommend that warehouse sale tile orders be picked up from our local warehouse between 8:00 am and 2:00 pm, Monday to Friday. For installation materials, such as grout and warehouse sale orders, customers can pick up within 2 hours. Please note that warehouse orders are shipped to you the customer, as the consignee we recommend purchasing insurance for orders over $1000.
Regular orders, standard time in transit is 1 to 5 business days, excluding weekends and holidays. While we try to ship most orders on the same day (for orders placed before 2:00PM EST Mon-Fri), this is not guaranteed since it depends on the volume of orders we are processing ahead of any new order, weather and unexpected situations with the carriers. If any part of the order or the entire order is not in stock, we will notify you and provide you with information on your available options.
Whoever is accepting the delivery must inspect it and sign for the order delivery. It is crucial that you or the authorized person thoroughly inspects the order before signing the paperwork from the driver.
As the consignee, you should note any damaged items on the paperwork in order to be issued a replacement and to be properly reimbursed by the freight company. Please note that the damage being referred to is caused by the freight company and not by manufacturer defects or Stacy Nicole Interiors, Inc. and Stacy Nicole Home.
